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It’s Not Working – Base Site
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1. My sensor won’t connect

You can tell if you are connected to a sensor on the My Valuables page. When your sensor is connected, it will display a small Bluetooth icon in the upper right hand corner. When the sensor is disconnected, the icon will disappear. To troubleshoot the connection,...

2. My valuables name and profile data keep disappearing

If your valuable’s name & profile data keep disappearing, the likely cause is one of two things:You do not have internet access which is causing problems syncing the data.You accidentally completely closed the App before the data could be saved. Wait until...

3. Humidity and Temperature icons have disappeared

Is your sensor’s name displaying but not the humidity & temperature icons in the My Valuables list?If so, this means your sensor has been un-linked.  A sensor can currently only be linked to a single user’s account. Refer to “Using the Boveda...

4. Why is my sensor’s data missing?

Sensor data in the Boveda Smart Sensor App may be missing for the following reasons:The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device.If you do not have an internet...

5. Linking a sensor has failed

If you are trying to link a new sensor to your account and its keeps failing, it is typically caused by one of the following reasons:A poor or dropped internet connection. Your device must be connected to the internet throughout the linking process. Afterwards you can...